How do you attract new and repeat clients and encourage them to visit?

The updates allow us to welcome more guests to Skana and ensure they enjoy the most comfortable visit possible. These include an expanded women’s locker area with additional lockers, showers, and other amenities, and a new relaxation lounge. This same high level of demand has also prompted our most recent renovations. What prompted any recent renovations and what did it involve? We’re fortunate to have such a dedicated team to support growing numbers of guests while maintaining the unparalleled experience Skana is known for. This is especially difficult, as Skana’s award-winning experience and growing national reputation bring guests not just from Upstate New York, but throughout the state and across the country with appointments booked weeks in advance. Like so many businesses, we continue to experience the impact of a nationwide labor shortage. What have been the biggest challenges in growing the spa? Guests can also benefit from a number of herbs and plants drawn from traditional Oneida healing practices, including sage, white pine, sunflower, strawberries, and more. The Oneida people have always believed in the importance of a warm welcome for all who enter their homelands, and that tradition is clearly seen inside Skana. The influence of Oneida Indian Nation culture is one of the things that makes Skana so special. What makes the spa stand out from the competition? It’s not just about the unique treatments or the spa’s beautiful atmosphere-from the moment a guest enters Skana, they can count on a level of service that simply isn’t found elsewhere. Everyone is focused on helping guests relax and refresh while ensuring their visit exceeds all expectations. Our success comes down to our exceptional staff and their dedication to one-of-a-kind guest experiences. To what do you attribute the spa’s success? Here, Shane Bird, Skana’s director of spa, reveals why the spa has continued to succeed throughout the years and its plans for the future. Guests can also enjoy healthy, delicious meals at Skana’s cafe or spend time in a tranquil garden relaxation room. The spa, which opened in December of 2006, features 12 treatment rooms, a centrally located co-ed mineral pool, and locker rooms with sauna, steam, hot tub, and relaxation areas. Skana Spa at Turning Stone Resort Casino (Verona, NY) got its name from the word “peace” in the Oneida language, and it’s no wonder, given the sense of relaxation and calmness experienced upon entering.

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